How To Respond To Negative Reviews

Acknowledge and Apologize According to a Forbes article…Yes, an apology is appropriate — even if you don’t think you did anything wrong. The reviewer’s experience is their own. You may argue with the facts of the situation (which you probably shouldn’t, at least...

How To Protect Your Reputation

According to OPI.net, social media is a great way to market your company, but it can also have a significant impact on your brand’s reputation. As Warren Buffet famously said: “It takes 20 years to build a reputation and five minutes to ruin it.” It can be alarming...